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FAQ
Where do you ship?
We currently ship to the United States.
We do not ship to the following locations:
Alaska and Hawaii
Puerto Rico, Guam, American Samoa, the U.S. Virgin Islands, and the Northern Mariana Islands
Overseas military addresses (APO/FPO/DPO)
P.O. Boxes
How long will it take to receive my order?
Our order processing time is 1 to 2 business days. Once your order has been dispatched, delivery generally takes between 6 to 18 business days. You will receive a tracking number by email within 24 hours after your order has been shipped. For more information, please see our Shipping Policy.
Will I be charged for taxes and duties?
Customers residing in Wyoming or other jurisdictions where required by US law will see applicable sales tax added at checkout.
There are no unexpected customs fees or import duties to pay upon delivery. The price you see at checkout is the final price, and your fixture will be delivered directly to your door with no extra charges.
What is your return policy?
We offer a 14-day return policy. If you wish to return an item, it must be unused, in its original condition, and in its original packaging. For complete details regarding returns, eligibility, and refunds, please review our Refund Policy.
Can I change or cancel my order?
We process orders quickly to ensure timely delivery. If you need to cancel or modify your order, please contact us within 24 hours of placing it. Once your order has been handed over to the shipping carrier, we are unable to cancel or modify it.
What if my item arrives damaged or defective?
If your item arrives damaged or defective, please contact us as soon as possible and provide clear photos showing the damage to the product, along with a close-up photo of the shipping label on the package with the tracking number clearly visible.
You will then have two options:
Refund: If you choose a refund, we will first review the photos you provided. Once your claim has been reviewed, we will get back to you within 48 hours with instructions for returning the item to our logistics center. After the returned item has been received and the damage has been confirmed by our team, your refund will be processed.
Replacement: If you choose a replacement, a new product will be shipped to you immediately without waiting for the damaged item to be returned. We will still ask you to return the damaged product afterward so our team can carry out a quality control inspection. In this case as well, you must provide clear photos of the damaged product and a close-up photo of the shipping label with the tracking number clearly visible.
What payment methods do you accept?
You will find the full list of payment methods available on our website in our Payment Policy.
Is my payment secure?
Yes. Our store uses secure encryption technology to protect your personal and payment information. For more information about how your data is collected, used, and protected, please review our Privacy Policy.
How can I get in touch?
If you have any questions, our customer service team is here to help. You can contact us at contact@galaxylighting.us or by phone at +1 307 301 9730
Our business address is POWERPULSE MARKETING LLC, 5830 E 2nd St Ste 7000 #27384, Casper, Wyoming 82609, United States.