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Shipping policy

We ship your packages Monday through Friday within 1 to 2 business days following order confirmation. Please note that orders are not processed or shipped on weekends or holidays.

Where We Ship:

We currently ship to the United States.

We do not ship to the following locations:

  • Alaska and Hawaii

  • Puerto Rico, Guam, American Samoa, the U.S. Virgin Islands, and the Northern Mariana Islands

  • Overseas military addresses (APO/FPO/DPO)

  • P.O. Boxes

Deliveries:

Delivery times depend on your shipping address:

Country: UNITED STATES (Contiguous only)

Estimated delivery time: 6 to 18 business days

Shipping costs: $0 (FREE Shipping on all orders)

Shipping Carriers:

To ensure safe and timely delivery, we partner with industry-leading carriers including USPS, UPS, and FedEx.

This allows us to provide reliable door-to-door shipping and accurate tracking for every order.

Order Tracking:

Once your order ships, we will send tracking information to the email address you provided at checkout within 24 hours of your order being dispatched.

You can track your order in real-time directly on our website using your tracking number on our dedicated tracking page at the following link: https://galaxylighting.us/apps/parcelpanel

Order Cancellations:

If you wish to cancel your order, please contact us within 24 hours of placing it so we can cancel the shipment of your order before it is dispatched. 

Once the order has been handed over to our shipping carrier, it can no longer be canceled.

Returns and Refunds:

If you wish to return your order, please refer to our Refund Policy.

Contact Information:

If you have any questions or concerns regarding your shipment, feel free to contact us at:

Email: contact@galaxylighting.us

Phone: +1 307 301 9730

We aim to respond to your inquiries within 24 hours.